| Address: Rohtak, Haryana, 124001 | | Website: www.panasonic.co.in |
We would like to throw some light on Panasonic Service Team who is fooling people a lot and I am one of the Victim who is still going round & round.
My Andriod Panasonic Eluga switch Model phone went dead on 10th of March 2017 which was submitted same day to Panasonic Care "Jai Maa Enterprise" in Rohtak, Haryana.
I was given a Job Sheet number KJASPHR128317PI22569 with a Turn around time of 15 days. In between I approarched them twice but there was no satisfactory response from their side & I was given a Customer care Toll free number for further enquiry. I called them & narrated the entire story but the answer I got from Customer Care Representative that Jai Maa Enterprise is not anymore Service center for Panasonic now. Their license has already been cancelled which was very surprising to me. I was told that My phone was not submitted to Panasonic service center yet.Later I received a call from Jai Maa Enterprise who offered a lower model used phone as a replacement offer which I denied to receive. Its been more than two months now & I am going round & round but no one is helping me neither Service center nor Panasonic Customer Care. Its a nightmare for me.
I want my same Phone as soon as possible. I am sure my this little complaint will open up Panasonic's ears & they will realise my frustration that I am going through.
Akshay
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