Panasonic — Replacement of panasonic window ac 1.5 ton (Defective ac received)

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.consumercomplaints.in/new_complaint

I purchase 1.5 tonn window ac date 12.5.17 from reliance digital store (Logix-noida sector 35) with installation free by the name of amit kumar shrivastava ([protected]). At 13 morning i receivd ac and 14th evening 5 pm engineners came for installation. When he open he find that fan has already broken. I discussed with panasonic service centre and reliance digital they told to me that ac will be replaced within 48 hours. Today is 16th may there is no any updation regarding replacment nor service center nor reliacne digital store. Reliance digital store says we are waiting for brand approval from mr. Ashish kolhekar... They are playing mail and mail since last 2 days. Here i am suffering... Now i am thinking that i have taken a wrong decision to by a panasonic brand... I am dis cussing with mr. Anjani mo. No. [protected]) and mr. Agraj ([protected]). Till date i didnt receive any concrete response from any one for replacement. Looking for positive response and new product delivery and installation by maxim tomorrow..