Panasonic — Water purifier

This is Dr.Usha from Chennai and I am escalating my problem to your level since all my efforts through your service lanes have proved on no use.

I bought a PANASONIC TK-AS80-DA 6-Litre Alkaline, RO + UV Water Purifier for Rs. 21990 in Feb 2020 (copy attached) to tide over the water problems during covid times from Rathna Cools pvt Ltd, Chennai.

Then I took an AMC from SKY ELECTRONICS, Chennai for Rs5500 on Feb 2021 (copy attached). Then there was a problem in March 2021, and since then I have called repeatedly through your toll freenumbers but the problem still remains unsolved.

Somebody came twice took some part away and even after 10 months the machine is not working. My calls to SKY ELECRONICS remain unanswered.

The machine of no use to me, my AMC is of no use to me.

I think I have been duped badly and request your kind intervention in solving this problem.