Panind — asking for refund

Hi, i have posted several complaints on panind. They are just replying me whenever i post a complaint and not trying to solve my problem. Here (https://www.consumercomplaints.in/panind-didnt-refund-my-money-c2242480) is the last complaint i posted on panind.

After seeing this complaint here they will send me a mail that they have already initiated my refund process and my referral id is so and so and then they will post a comment. But till now they did't initiated any process over refunding my money
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Panind customer support has been notified about the posted complaint.
 
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Sir, i aplly new pancard using panind website in last day it takes 499 rupees for new pan card and xourier charges extra. but in local stores will take only 150 rupees for new pancard. why panind takes 499 rupees. This is my problem. Please solve the peoblem.
8985761771's reply, Feb 23, 2019
Please solve complant.

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