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Enclosed snapshot and I'm not getting any response for padt few days..is this genuine company?

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sgk80's reply, Sep 11, 2021
Is there any update on the complaint raised?
I want the refund if I don't get the pan card in 1week.i also want the documents to be couriered to my address aswell.those are original bank letter and I cannot afford to go back to bank for another one !!!
We are unable to locate your application, kindly provide us Order ID or you can contact us at number [protected], Mon to Fri 11 Am to 5 Pm.
With regards
Panind
With regards
Panind
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