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Panind — pan card application refund not received

I had applied for my PAN card at PANIND.com after the payment of the money of amount Rs.499 the website crashed and it said session expired I did not recieve the order ID, which is understandable. But they haven't refunded the amount even after a week. I reached out to them by the only means to contact them, specified on their website and they refuse to give me a reasonable explanation. I have attached the Bank receipt of my payment. Please consider my case
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    +91 80 8151 0101
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    Unit, No. 5, Site 4, Vikaspuri, New Delhi, Delhi, India - 110018
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