I have applied for a spelling correction on my PAN application with Order ID : BH-[protected]LO. The application was rec'd on Sep 15, Subsequently i got an update that my application was they generated a coupon number and i should receive the updated PAN in 3-4 weeks.
This email was misleading as they needed additional documentation. There is a big difference in needing extra documents vs PAN is generated and will be sent. When i emailed to PAN IND they replied saying that "We have already moved forward this application and application is under processing and E-pan will be generated within 7 to 10 working days, so please wait patiently" When i asked are you sure because online status says something else.
That's when they confirmed that additional documentation is needed. From then on my ordeal began, its been almost 2 months that I submitted the additional documents and still there is no end to this. I have mailed periodically and every single time they ask me to be patient. I mean there is a turn around time for such things right? This whole process took over 4 months with no resolution in end. A lot of time got wasted in incorrect communication. Extremely poor service Was this information helpful? | 
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