Panind — refund

I had applied for reissue of pancard online in the month of dec 2017. I had filled up online form on their website panind located in delhi and paid 349 fee as well.. And sent my documents on their address they didn't contacted me.. Then i emailed and then they replied my name on application from and adhar id is mismatched.. I didn't realised that i had mentioned heena shivkumar hardia on application form and on my pan card it was mentioned heena hardia without father name.. They were asking document with complete name.. Hence along with my application form i had also sent my marksheets and company letter head but they were asking for id only.. I told them i do not have any other id proof except adhar card hence tell me any other option or solution as i wanted pan card urgently.. But they were even not understanding my problem and repeating the same sentence again and again in different way i told them to call me as well but nobody contacted after all that i requested them to cancel my request then they tried to contact me.. I told them i already applied for pan card somewhere else now refund my money but they are paying only 110 which is a value of a pan card.. However i spend 349 for fee + 150 in shipping.. I told them on call.. If they give 50% of 349 that is also fine i can bear loss of 150.. But they have still not refunded my amount.