Panind Services Unit — not getting responses of my pan card in spite of giving all details

Dear sirs/ madam,
I have paid to the panind service unit rs.349/- along with all necessary documents as they said in their form. Now they are not responding to my several e mails. The amount paid on 2.4.18. Vide transaction id no:-ni-[protected]n & merchant web site is www.panind.com. now i am in doubt whether this is true or vauge company or not??? As they have one phone no:[protected] which is not working simply computerized version talking... No executive is attending of which i tried my best to talk with them but failed. If you need other documents i can produced as proof. Of evidence.
Thanking you,
Nirmala chakravorty.