[Resolved]  Pantaloons — Inclusion of bill amounts as points in membership card

Address: Dehradun, Uttarakhand

Dear Sir/Ma'am, My name is Dhiraj Bhaumik and my phone number is [protected]. I currently hold a membership card of Pantaloons (Payback Card). My Payback no. is [protected]. On one particular purchase at Kolkata Pantaloons (South City Mall), I had forgotten to carry my Payback card and couldn't get the points on the purchase added immediately. I was told that I could show the bills at any other Pantaloons outlet and get the same incorporated in my name. However, when I asked for the same to be done at the Pantaloons outlet in Dehradun (Pacific Mall), I was refused. This has been a significant loss to me since my purchase amount was of Rs. 2064. Besides, it strikes me as absurd because I hold membership cards for similar franchises like Shoppers Stop and Lifestyle, and I have never faced problem with the same. I would like to know what I can do for the redressal of my complaint.