Pantaloons — Ridiculous service

Address: Kolkata, West Bengal

The worst kind of service i have recieved is from pantaloons kolkata. Normally, i would not take out time to write a complaint in an online forum but i had to get it known to people who are minting money thru these malls by providing such servcie. The elevators not working for almost a month. If someone like my mother cannot ride an escalator, there is no other mode that you can take. You have to finish your shopping in he ground floor itself or go elsewhere. This is the attitude that they show. The biling computer always is down and the employees have no answer excpet that we cannot do anything. Their is no urge seen to help the customer. The attitude again portrays that either you wait or go take a walk, we get a lot of customers in a day.

Dear store managers, trainers and the owner mr. Biyani - please know for a fact that it is because of customers like us that you are getting money in your accounts. If you do not give us good service, there is no dearth of malls and we can go anywhere to buy the same brands. But your overall reputation will be tarnished forever and you would lose how many customers, you may not even know. So, in your sincere welfare, look minutely into training your staff and not only line staff but also your managers. I might be one customer but i have family and friends who i will never allow to shop from your mall.