Paramount Tpa — too much delay in giving initial approval for claim of g mahaboob basha phs id: 23365405 abank and fir number :4144680

Address: Thane, Maharashtra, 515001

Website: www.paramounttpa.com

Dear sir,
I am employee of andhra bank and took group health insurance policy from united india insurance through your tpa (Phs id: ui ber 23365405 abank). My brother has been suffering from stomach pain, doctor advised for surgery after taking all medical tests and ct scan. We have approached one of your network hospital in anantapur (Ysr memorial hospital) and submitted all relevant documents (Our insurance cards, id proof of patient, my id proof and my employee id card on[protected]. After taking all the documents hospital people told us that they will intimate us after recieving initial approval from paramount. We are doingregular follow up to hospital, they continuously told us approval not received yet. But when we asked them on[protected] by personal, they told some employee has changed and please give all details once again. Immediate effect we have submitted all documents once again to hospital. After that we have also intimated to paramount through toll free number. But each and every time they are saying it is under process, you talk to our delhi team. We got same response from them also. After continuous follow up on[protected], i received call from one of paramount executive for investigation. I have submitted document formy relationship with patient and other relevant documents. But till now i have not received any response from your side. When i checked today evening[protected] in your website by sign in, i found status of the claim is "wrongly entered and closed". Regarding this i have contacted your toll free number, after a long wait your executive said it is still under process and contact to delhi team tomorrow 10.30am. I have asked about the maximum time for the processing he simply disconnected the call.
As i am an employee, each and every hour contacting you and your network hospital is may not be possible. So kindly take up this issue and resolve it as early as possible.

Regards,
Saleem basha
Asst manager
Andhra bank
Govt cocoon market branch