I enrolled at Parul University and booked a triple-sharing hostel room online, trusting the information provided on their website. However, upon arrival, I discovered that the hostel they assigned to me was still under construction. Despite paying ₹133, 000 for a triple-sharing room, I was placed in an 8-person room with a common washroom, along with other students in the same situation.
What's particularly unfair is that we weren't informed about the construction status before our booking was confirmed. They also mentioned that we would be shifted to the proper room after three months but still charged us the rate for a triple-sharing room.
To add to the frustration, when I contacted customer service, they told me I should have called to confirm the details before booking, which contradicts the information on their website.
The customer service has been extremely disappointing. When I raised my concerns, I was told it was my choice to stay or leave, showing a complete lack of accountability. They are clearly taking advantage of students' situations.
My ratings:
- Customer service: 0/10
- Marketing and making fool of innocent students and parents: 10/10 (full marks, well deserved)
- Accountability: -5/10 Was this information helpful? | 
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