Passport Office Ghaziabad — I'm complaining about delay in the processing of passport

Name. Mohammad Qasim . Date of birth 10/01/1998
My File number..GZ[protected]
My application was received at POPSK, Saharanpur on 19/01/2021. After that Police Verification was done. Since then, the status of my application is 'Police Verification Report for passport application is under review at the Regional Passport Office. The passport will be dispatched after the Police Verification Report is found clear. The applicant would receive a sms/e-mail once the passport is dispatched.'
I have called customer care many times but I was unable to talk to the operator. I would like to know about the cause of the delay.