Passport Office Ghaziabad — Strip on passport already torn

Address: Saharanpur, Uttar Pradesh, 247001

Respected sir/madam I am writing on the behalf of my nephew

My nephew got his passport with a strip on passport and it was already teared like I am uploading it's image. He was on his journey from Delhi airport to madinah airport when the officers declined to board on his flight, so what should be do this time please guide.

Thanks