Passport Office Guwahati — avoiding my request

Address: Kamrup Metropolitan, Assam, 781008

I called them today on 9th oct 2017 regarding my passport they cut the call just like that. This is causing a problem for me. Such behaviour of the staff is creating hassle. Whereas my appointment date was 28.7.17 i am done with all the formalities along with physical police verification. This is not that way people behave just cause m a 12std student. I am getting in trouble as m not being able to receive my passport which is required to create my bank a. C. Bank is not accepting other documents so i require it. Please tell me what is the issue for which m not being able to receive my passport.