Paulo Travels Complaints & Reviews

On 16th March I booked a ticket from Pune to Julwania on your official Paulo travels website for the 22nd march departure, But on the day of departure, one of the agents confirmed that the bus and operations or Paulo were cancelled, and cancellation SMS I received late evening. Hence I should get a complete refund of the ticket amount but it is not paid.

Name : Raghav Agrawal
Date of booking: 16th March
Date of...

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My Bus ticket from Mumbai to Goa was canceled by the operator but I am yet to get a refund even though they mentioned I will get it within 5-7 days. Booking (PNR:[protected] have been cancelled on 2/10/2024...

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Bus is not comfortable and prices were high when booked the reservation paid 1450 for a seated seat .. and at the time of travel the fare was 650.

Bus is not comfortable.
And other thing is that they have cheated with the passengers.

Kindly take this as a serious issue...

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Address: Verna Goa

PNR No:[protected] booked on 11th Dec 2023 for journey date: 22nd Dec Mumbai to Goa

Dear Sir.Madam,

It took 24 hours to reach the destination due to improper bus conditions. After diesel filter leakage issue was detected at 9.30 am on 23rd Dec Saturday. Unfortunately, No alternate bus arrangement was made by Paulo Travels. We all passengers were on the road with no surety when the bus will be repaired &...

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Dear Team, ,

I am writing to bring to your attention the inconvenience we experienced due to a significant delay in one of your buses.

On 26/11/23 at 08:15. We were a group of 2 boys and 2 girls, scheduled to take the bus from Madgaon KTC Bus Stand to Mumbai.

Unfortunately, the bus was almost 5 hours behind schedule, causing considerable disruption to our plans. This delay not only inconvenienced...

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I am writing to request a full refund for my recent bus reservation from Goa to Bangalore, which was scheduled for departure at 8:30 PM on[protected].

Unfortunately, the bus I had booked experienced an unexpected delay of 3 hours, which significantly disrupted my travel plans. As a result of this delay, I had no choice but to book an alternative bus to ensure I reached Bangalore in time for my flight, which was scheduled for...

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I am frequently travel with Paulo .. and still i m in bus traveling from Hyderabad to goa with my family. and first time i am having my worst experience with bus staff. I requested for the blanket and driver told me you have to pay 200 per blanket .. still I got agree to take ...then another staff memeber said we dont have blanket all are in washing. Paulo staff doesnt know how to talk to people.very Rude behavior. Few weeks back only i have...

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I reserved three sleeper seats on 25th september 2023 in paolo travel bus 6.40 from kudal to mumbai paying 5902/- through paytm. Bus was two hours late, nobody was picking a phone and no proper message. As bus arrived we saw seats given to us were seaters and not sleepers. I was shocked. This is cheating with passengers. Take charge of seater seat and refund my extra charge....

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Address: Andheri

PauloTravels.com
PNR:[protected], Mumbai GA, M80, Date:15-Sep, Sleeper Seat:7, 8, Total Fare [] Dep:05:00 PM, Pickup:Andheri east sai travels

We have traveled on 15/09/23 on above ticket details with me, wife & my 8 years daughter

Howevr their person name Gaurav Walunj asked & charges us for extra full payment of full sleeper seat for my daughter and neither give us payment receipts nor alloted us...

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Address: Paulo travels Mumbai & goa

Paulo travel Bus No: GA07-F-9979 charge us for my daughter, who is 8 yares completed full extra payment from us for seat no. 7 & 8 sleeper seat.

Also take the full payment on gpay on his mobile & never give us payment receipt for
the same nor alloted extra sleeper seat to us.....

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Address: Verna, Goa

We had booked bus from Paulo Travels from goa to Pune in morning, Of the 2 busses available, Paulo Travels was one of them and we didn't had much clue about this Travels.

1. When we about to board the bus, staff rudely said you cannot keep luggage below the bus space for keeping luggage. He said you have to keep only below your seat.

2. Bus was very congested inside and most of space was occupied by ladders...

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Address: Pune

I have booked Bus ticket from Paulo Apps for dates 4th July 2023(Non AC Sleeper, PNR Number[protected], on 4th July 2023 Morning i have received message from Paulo that bus got cancelled, still i have booked another bus and travelled to my destination. As per their SOP refund schedule is 5-7 days, after taking several follow up still not refund done. I have mailed their official email [protected]@paulotravels.com and ID:-sagarchougule.[protected]@gmail.combr...

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Address: Anand Gujarat

Website: MakeMyTrip

Address: Finav, Anand-Gujarat

"Booking PNR[protected] Bus Info - Bus No:GA 08 V 5049, Bus Suffix: 2X1(40) King size AC, PickupMan No:[protected], Driver No: [protected], Driver2 No: [protected]." - MANTIS

I Dhaval Patel mobile no [protected]

I took ticket from goa to Vadodara ac bus fare and they drop me to Mumbai and giving non ac bus to Vadodara.

This is serious offence I...

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Address: Goa

Paulo offers poorest service. Requesting all to never travel w paulo. I booked mapusa goa to mumbai travel on 23rd June'23. Bus arrived late by 1 hr. That was just the beginning. After an hour the bus stopped for break and it took 1 hour as bus was experiencing start up problem. We had to sit without AC. I booked sleeper but interestingly neither they offer blankets nor they have sheets. If you need to sleep then you have to sleep just like...

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I travelled from Hyd to Goa with Paulo travels. Worst experience ever. The bus reached Goa 3.5 hours late than it was supposed too. I had a meeting and it had to get cancelled because of this. The driver and staff were rude and did not provide any proper information that the bus has some issue. It would get stopped in every 30-45 min and move very slow....

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I had booked a bus ticket for five (05) people from Goa to Hyderabad and I had cancelled for one person 4 days in advance of travel journey i.e. 28 May 2023. During cancellation, I was promised a refund of Rs 1742 but instead I have received refund of Rs 802 only. Request to do the needful....

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Address: A706, Aura county

Hi,

I have a booking on 20 may 2023, bus number GA 07 F 9997, pune timing is 7.30pm iam trying to connect to driver, he is not picking up the call, try to contact paulo customer care, no response. Got to know bus is running late by 3-4hrs just crossed khalapur toll at 8pm.

Are we fool to book a ticket & bus is not on time, standing at given stop not even designated paulo stop For 4 hr at same point.
br...

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I am traveling in Paulo travel bus kolhapur to indore on 17 May 2023 seat number K. This bus is not at all cleaned. Curtons seat everything is dirty. Whenever we are asking anything to staff they are using abusive language infront of woman also. One lady was complaining about seat damage issue to staff then he said if you are having issue to sit here then come to drivers cabin i will teach you....

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The Bus I took from KOLHAPUR to Pune on 16th May 2023 at 02:45 A.M. Drive was driving bus at 105 to 110 kmph constantly. Bus was hitting Bumps at 90 to 100 kmph no comfort at all. Even state transport bus can give more comfortable journey. Hole Night was sleepless and lot's of fear. I will never book again Paulo travels and also I am going to tell all my friends and family don't book Paulo travels....

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The bus left from Vashi at 12.00am and was scheduled to arrive Margao Goa at 1.42pm. But till 1.00pm bus is still at Kolhapur. Even there isn't much traffic, the driver is driving very slow and taking halts as per gis convenience.not sure if he's drunk. On the contrary the driver is very rude in his behavior.The work schedule has been messed up because of this delay.. I paid ₹2550 for the seat. This is pathetic. The Paulo office is also...

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Paulo Travels reviews & complaints(193)

request refund due to bus cancellation from operator

Refund Not Received

Bus not comfortable.

Bus delayed by 12hrs

Bus Delay more than 5 hrs / Refund Request

Full Refund due to Bus Delay from Goa

Rude behavior of staff and driver

I am complaining about seat change

Charged full payment extra against 1 child of 8 years with us in sleeper in bus

Charge full payment extra against 1 child of 8 years with us in sleeper in bus GA07F9979

Disgusting Pathetic Rude Customer Service

Refund against Ticket Cancellation

Fraud case

Pathetic service _ worst travel experience

Bad bus service

Non-receipt of full refund of Cancelled Ticket

Bus is running 3hrs late

Poor service

Overspeeding

Paulo travels delayed by 5 hours

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