Payzapp — about the app

I tried to add from my Indian bank to payzapp wallet. Amount is deducted from my Indian bank account. But still it is not credited to my wallet and also it is not refunded to my account also. For refunding it will take nearly 5 working days.Now its very urgent for me.What I have to do noe? Please try to resolve this problem. Its a very big problem for the customers.