Payzapp — amount credit issue

Address: Hyderabad, Andhra Pradesh, 500081

I have loaded an amount of 5000 from my sbi card to payzapp. The amount is successfully loaded into payzapp but when i tried to transfer the amount to my bank, it is not transferred. So that transaction is failed. So the amount was available after some time on payzapp. I tried to transfer the amount multiple times but it is not transferred. So i left it as it is. When i checked it after some more time the amount was not available on payzapp as well. So please credit my amount as soon as possible. My transaction id is :[protected]rw09xp7. I have done this transaction on 23 october.