Payzapp — amount debited but not added to payzapp wallet

I have tried to add rs. 4000 to my payzapp wallet from my debit card and the money has need deducted from my bank account.

But money is not reflecting in payzapp wallet. Neither it is showing the same in the recent transactions. Thought my bank statement is showing that money has been deducted to payzapp.

It has been 4 days and no email response nor the customer care response.

Kindly resolve the issue or i may need to go consumer court.

Mob no. [protected]
Email: [protected]@gmail.com