Payzapp — amount debited from my payza account but transaction failed

Address: New Delhi, Delhi, 110018

I added 17500 in my payzapp wallet. First i transferred 5000 to my friends bank account but transaction got failed and then transfer other 5000 to other mobile number, it got transferred. First transaction was not successful, neither i got it back in my payzapp account nor to to my friends bank account but deducted from payzapp. Please refund my 5000 to my payzapp or to my friends bank account.

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