Payzapp — Amount deducted but never deposited.

Address: Pune, Maharashtra, 411023

Hello,
The failure of money transfer occurs on 16th April and Its already 10 days since the issue is raises and I am only getting the same response of 5 days every time.
While trying to contact the customer care, the phone no. is always busy and no one answering there.
This is clearly indicates that Payzapp people are not going to provide me the refunds.
I have escalated the issue but again it seems to be useless. As the complete system is made to loot people's money.