[Resolved] Payzapp — amount deducted but not added to wallet

Srinivas Avula

from Hyderabad, Telangana

Sep 6, 2017

Address: 500016

Hi, i have added 3000 on 01-sep-2017 and 4000 on 06-sep-2017. Both the times amount deducted from my card and not added to wallet. My registered mobile number is [protected]. I tried so many times to the customer care number. It is always busy. Wrost app they are just playing with people. And my first transaction number is r15732.

Regards,
Srinivasa rao avula

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Aug 5, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 13, 2017

Verified Support

Dear Customer,

We wish to inform you that the load money transaction of Rs.3000/- & 4000/- has failed. The refund has been initiated back to the account on 5th & 8th September 2017 to card number ending 0689. Please find below the details for assistance & request you to get in touch with the respective bank for the refund procedure.

Acquiring Reference Number- 75260777244001065095493

Acquiring Reference Number- 75260777249001084357010

Note - Refund will take 5 working days to be credited in the source card from the date of refund.

For any further assistance please feel free to email us at [protected]@payzapp.in or call us at[protected]Toll Free)

-Bejoy
HDFC Bank Customer Assistance