Payzapp — amount transferred but not yet received

Address: 122001

I transferred payzapp to icici[protected] amount of 10, 000/- on[protected] but still amount not transferred to my account but payzapp showing 'sucess'. Please find the issue and reply as soon as possible.. You have given me the time window of 5 working day which already been passed.

Find below transaction details:
Transferred on: mon oct 23, 17 17:32
Time : 17:32pm
Txn id:[protected]ne4
Billed: yes...