Payzapp — balance not credited to my account

Address: 711302

Website: www.hdfcbank.com/htdocs/common/PayZapp/index.html

On 13 Oct 2017 I was transfer the mony from payzaap wallet to my SB account.
the balance was deducted from my wallat but amount not credited to my account.when i called to payzaap customer care of payzaap they are gave me a number.

my payzaap register no. -[protected]