Payzapp — don't know where is my money after transaction

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I i had made a transaction of ₹ 5000 on 23rd october but i am not able to see any money in my payzapp wallet and my bank account. I have sent them mail regarding the same but i havent got ant response from their side. I have called them many times but the number is showing busy everytime i dial. Erlier they told that refund will be initiated in 5 working days but till now nothing has been done from their side.