Payzapp — Fraud practices

People,

Be aware o[censored]sing payzap. I used it for a transaction of 2819 on 3rd party app on 1 sep 2020. There was an error message, however money was debited. I kept on calling payzapp until 8 sep when a supervisor advised money was debited. Before that everyone was asking me to wait for 7 - 10 working days.

I spoke with supr (3rd party app) for which transaction was made. They sent an email confirmation that there was an issue from payzapp side, and delay of refund is from their end as amount already refunded automatically via gateway.

I sent an email to payzapp with documents, and they said, still have to wait for 10 business days. After 10 days, they took the complaint and advise me that it would be resolved within 7 working days.

Waited for 7 days and now they are telling might take upto 30 more days.

This is simply fraud. I have already tried to contact them via twitter with no success. I would now be escalating this to their grievance team and also looking to report this to rbi and small claims court. But an honest advise - do not use payzapp. Uts better to spend more. Dont fall prey yo their coupons.