Payzapp — money deducted from sbi bank and not reflecting in payzapp wallet.

I have added 10 k from sbi credit card to payzapp eallet. Money got deducted from card but not reflecte din payzapp. Kindly help me out.
I had made this transaction on 3rd november 2017.
Once money is deducted from card, it shows an error that "there is a problem encountered in the app". Money is not refunded into card. Also money is not added into payzapp. My payzap mobile number is [protected].
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dude same issue i also faced yesterday, on 3 rd nov, "the app error encounterd " and money deducted from credit card but not reflected in app, i sent an email to [protected]@payzapp.in and got reply.

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