Payzapp — money detected credit card not added payzapp

Address: Indore, Madhya Pradesh

My mobile no.[protected] and i add money of 2000 in my canara bank credit card but transaction id declined and amount is dedicated in my card. Bank costumer care ask me amount is claimed in 12/09/2017 and transaction is completed and amount is claimed by merchant but wallet id empty till date kindly resolve. Transaction date 12/09/2017 in mobile app don't show my transaction to this date 12/09/2017.

Regard
Lalji
[protected]