Payzapp — money not transferred and deduction of money

Website: Payzapp

Sir i trasfered rs.2000 from payzapp wallet to sbi acc. On 22.10.2017 bt it did not transfered n amout was deducted i called customer care of payzapp on 24.10.2017 he called me again ur agent known rahul kumar (Cbm manager) from his no. [protected] n took some information from me saying money will be refunded bt it didnt refund either money was deducted from my credit card, debit card also from sbi debit card so i wanna complain about that ur agent n request uh to plz refund my money about total rs.31, 300 also which did not tranfered from my wallet to my sbi account of rs.2000... So i request uh to plz investigate n refund my money soon
My email id is vijayyadav.[protected]@yahoo.com
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Oct 25, 2017
Akash Marla's response
My transactions Rs.5000/- by payzapp(transaction id[protected]iX88kO6)went successful but the money was not credited to my Bank Account. Tried contacting the customer support, the toll free number is always busy.Also one of my transaction of 5000 (transaction id[protected]eR25xT7) got failed and even it didn't get refunded. Ultimately I lost 10000 rupees because of this. Can I get my money back.
 
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My transactions Rs.5000/- by payzapp went successful but the money was not credited to my Bank Account. Tried contacting the customer support, the toll free number is always busy.Also one of my transaction of 5000 got failed and even it didn't get refunded. Ultimately I lost 10000 rupees because of this. Can I get by money back.

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