Payzapp — money transfer from payzapp to my saving bank account

Address: 500095

Hi team,

Ticket number 098-470

I have transferred rs 5, 000*2 times to my dad's payzapp account [protected] later i again needed the money and asked my dad ito send it back to my account. My dad has sent 5000*2 transactions again to my account amount 5000 + 5000 debited from his payzapp account but only one 5000 rs credited to my saving account and other rs 5000 was failed with ref number[protected]jn94du1 and transaction date was 26th october 2017. I raise a ticket and i got a reply that i will get the credit of rs5000 back to source account with in 5 working days and today is 6th working day still my money is not credited back to my account nither in my dad's pay zapp account. Urgently pay credit my amount back to my account as i need to pay the life insurance policy and also note that if this is been delayed i will never use this app in my life again and also ask my friends, family not to use this and also inform people on social media about this issue.