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Payzapp — Payment failed and debited from my account but still not refunded

My bill transaction of rs 4990 was debited from my account but it somehow got failed and still my refund is not processed back to my source mode
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Oct 15, 2020
Updated by Manas8004 Its already been 9th working day still no refund yet please help its a big amount and its very urgent.
Refund reference no. Provided is[protected]
 
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