Payzapp — payment not credited to the payee

Address: 600077

Website: payzapp

I had transferred a payment of rs.5000 from payzap wallet on 20/10/2017 to my icici account number. By mistake i had entered a wrong account number. So i didn’t get the amount credited to my bank account. If the account holder name and account number is mismatch, how come they can transfer the payment to a different person.

Now neither the icici bank or the payzapp team is not taking complaint for refund. Need a best support to get back money. If the name and account number and name is mismatch, they should restrict the payment transfer or provide an alternate solution to resolve the issue. But none of them is taking even a request to resolve.

My icici account number:[protected]

Account holder name : saranya

Wrongly entered account number:[protected]