Payzapp — payment success money not credited

Address: 560068

Hi team,

I have made an transaction of rs 5000.00 on oct 25th 2017 11:56 am ist

Transaction id :[protected]sh16yc7

Transaction status as successful but the merchant who i have paid didn't get any amount can you help on the transaction
Paid to shri ram.

Its beeen two days no money credited in merchant wallet nor my wallet and i tried 100 times for customer care and it always hung up