Payzapp — payzapp wallet regards

Website: payzapp

Payzapp — money deducted from icici bank credit card and not reflecting in payzapp wallet.
I have added 4 k from icici credit card to payzapp eallet. Money got deducted from card but not reflecte din payzapp. Kindly help me out. And also that's transactions disappeared in recent transactions.
I had made this transaction on 3rd november 2017.
Once money is deducted from card, it shows an error that "there is a problem encountered in the app". Money is not refunded into card. Also money is not added into payzapp. My payzap mobile number is [protected]. The payzapp customer care is worst they are not responding properly always says busy.