[Resolved]  Payzapp — refund amount

Address: Mumbai City, Maharashtra, 400064

I naresh jal as a registered user at mobile no. [protected] on payzapp would like to make a request to you regarding a transaction made by me on 23.10.2017
Amt : 15, 000/-, transaction was failed and amount was deducted from my payzapp wallet still not credited my hdfc bank account, i have tried contacting payzapp customer care enormous times but i was unable to reach them as number is always busy. Payzapp has the worst customer service. Please help me with this and i also email twice but they didn't contact me just sent me auto email as response
If i will not get my refund amount 15, 000
Within 24 hours then i will complaint to consumer court
They promised me that they will refund in 5 working days but after completion 5 working days now they are asking more 5 working days for refund
I am really unhappy with the service of payzapp