[Resolved]  Payzapp — rs. 5000 transferred to hdfc account but transaction failed

Website: online payment portal

Transaction id[protected]jh52xc5
Transaction of rs. 5000 was made on 28th oct 2017 but it failed and till date there is no refund back in the account. The money was transferred to hdfc account on 28th oct. 2017 but due to online server error the fund was not transferred to the account. Till date the money is not transferred back to the primary account. The customer care number was called several times between this period but no calls were picked.