[Resolved] Payzapp — unsuccessful transaction

rajpalsingh85

Sep 5, 2017

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Payzapp application

Hello team,

I had done 3 transaction rs 20000 each through citi bank credit card on 3 different payzapp account i. E [protected], [protected], [protected] some how one transaction of rs. 20000 was unsucessfull. Amount is deducted from my credit card but not credited in payzapp account. Thse transaction was done on 04/09/2017 aprox time 4:00- 7:00 pm.

I would request you please cancel or refund one transaction of rs 20000.

Rajpal singh
[protected]
[protected]
[protected]@gmail.com

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Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 13, 2017

Verified Support

Dear Customer,

We wish to inform you that the load money transaction of Rs.20000/- dated 4th September 2017 was failed. The refund has been initiated back to the account on 8th September 2017 to card number ending 4049. Please find below the details for assistance & request you to get in touch with the respective bank for the refund procedure.

Acquiring Reference Number- 75260777247001076582791

Note - Refund will take 5 working days to be credited in the source card from the date of refund.

For any further assistance please feel free to email us at [protected]@payzapp.in or call us at[protected]Toll Free)

Bejoy
HDFC Bank Customer Assistance