PearsonVUE — Pearson VUE made me wait for more than an hour for a scheduled exam and finally didn't let in. Also, they are not refunding the e

Oct 07, 2022

Updated by Aravindkumarv Response Received so far:

Hello there,

Thank you for contacting AWS Training and Certification.

We are unable to support the request to reschedule or cancel your exam.

In order to receive support for a cancellation or a missed exam, contact your test vendor:

Pearson VUE: https://home.pearsonvue.com/aws/contact

For personal illness (with medical documentation) or for unforeseen emergency situations (documentation required), the test delivery vendors will waive the fee and allow a reschedule without fees. In emergency situations, you will be required to provide official documentation of the emergency event. This policy is noted and digitally agreed to in the test registration agreement and in the exam appointment confirmation email.

You will not be able to cancel or reschedule your exam within 24 hours of your scheduled exam appointment. Within 24 hours of the exam time, our test delivery vendors charge the full delivery fee and refunds are not available.

Best regards,
Deepak P.
Amazon Web Services

Oct 07, 2022

Updated by Aravindkumarv Dear Aravind,

Thank you for contacting Amazon Web Services Training and Certification.

Please contact AWS directly at https://aws.amazon.com/contact-us/aws-training/?src=aws_training_faqs. They will be assisting you further.

Please let us know if you have any questions and we will be happy to assist.

We value your feedback. Please take a survey to help us in serving you better.

Regards,

Neha B.

Amazon Web Services Customer Service Team
Customer Support Specialist
Pearson VUE

Learn more at PearsonVUE.com