Personnel — Harassment by Tata Sky

Address: Jaipur, Rajasthan

Dear Sir/Mam 1. I am forced to approach you all due to continuous harassment by Tata Sky which is on increase since last 2-3 years. 2. Recent issue is of ID No [protected] which was recharged for one year for Supreme Sport Pack but since we were not able to see many channel, I requested to TataSky many time to change to South Special pack suitable to me but they have not and said it will be done after expiry of the present annual subscription which expired on 19 Feb 15. 3. When I had requested on 20 Feb 15 many time, than call centre told me to first recharge than it will be done. There new IVR system has become time waster of customers and it take 8-10 minutes to be able to speak to any executive of call centre, which can not be justified. 4. When I recharged with Rs 1991/- for annual subscription of South Special pack, my TV screen was blank and when I called up to call center, again they wasted my 20 minutes and said that request will be taken for technician to check the set top box. About changing of base pack, once again they had refused & hang up the phone. 5. Such harassment of Tata Sky is on increase like for my another ID [protected], after confirming the call centre, I recharged for one year South Special Pack in Aug 2014, later I was told that it is for less than six months. 6. Even whenever we forget the password to change the base pack on net, Tata Sky require about two hours to send new password. Which can not be justified in today's world of IT. This is another example of harassment beside wasting our money on unnecessary long calls. 7. May I request that such unfair practice will be looked into it and necessary action will be taken to save millions of Indian from unfair Practices of Tatas (Although I used to praise Tata for their fair business practices but now it is in competition with Ambanies o[censored]nfair practices). Immediate interference and suitable actions in this regards beside reply is highly solicited for which I will be grateful.