PGVCL — security deposit refund - 5 months delay

Address: PLOT NO. 174, WARD 6 INDUSTRIAL, NEAR DNV COLLEGE,, DIST - KUTCH,, Kutch, Gujarat, 370201

Dear sir/madam

Reg : refund of security deposit rs. 205121/–

Consumer no. [protected]

Billing address
Concord overseas
Plot no. 69, dhrab – gidc,
Mundra – kutch, gujarat.

We disconnected the 75 hp connection from our warehouse at plot no. 69, dhrub gidc, mundra - kutch, & application done on 26th november 2018 & 2nd application done on[protected]

Entire process finished in january 2019 of lab test repot & other documents etc.. Etc.. On[protected] & we are keep on following by phone and many personal visits to pgvcl mundra department from gandhidham continuously for our refund status.

Refund amount of rs. 205121/-

It’s about total 5 months today.. & no refund process done. I need to know why this much time & delay?

If we fail to pay our any amount of pgvcl bill and they cannot wait for even 5 days & come to premises for disconnection due to non-bill payment.

Why do we has to wait for 5 months above? Why?

And after waiting for such a long time when we call to the concern person to check the status.. We heard the below given statement?

Today i spoke to mr. K. G patel (Dy. S. A - billing department – mundra, kutch - gujarat) his statement & words are literally that we do not have enough staff to process our refund and wherever you want you can complaint on this issue.. & your refund will take time to process.

I want the serious action against mr. K. G patel (Dy. S. A) who reply in such a way. Senior level govt. Employee mr. Patel and behave such a way with customers upon asking about our refund even after 5 months.

Is this his ethics to tackle customers??

How dare this gentleman speak this way to customers???

Requested you to take the strict action towards my case & ask them to process our refund asap without anymore delay..

Rgds
Inderjit singh minhas
+[protected]
Email - [protected]@gmail.com