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PharmEasy Complaints & Reviews

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Updated: Jan 1, 2025
Complaints 403
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13
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PharmEasy reviews & complaints page 12

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A
Abbareddy Ranjithreddy
May 21, 2021
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Fault product delivered - Accusure Fingertip

I ordered for an oxymeter (Accusure Fingertip) worth INR 2258.13 in Pharmeasy aap on 13th may and it was delivered on 14th May. Surprisingly, This product stopped working after 3 days.

When I contacted customer care of Pharmeasy and dropped email, they said that they can't return/replace the faulty kit as it is more than 2 days.

I am really disappointed for buying a faulty kit by spending my hard earned money...
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Sherlock Doyle
May 20, 2021
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No reply from customer care

This is regarding my PharmEasy order number M32520212 which was delivered on 17 May. I received some damaged items in the order and raised a complaint from the app (complaint number 8412273). However, I did not receive any replies and my ticket was closed.

This consumer complaint is not regarding the damaged items, but the fact that my ticket was closed without being resolved. I want PharmEasy to reopen the ticket, and then...
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C
ckurella
May 19, 2021
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Order not delivered last 25 days

Trying to reach customer care and everytime they are saying the same thing that they will escalate. But no progress made regarding my order M31836730

It was suppose to be delivered by 4th May and till now no response. Very bad service and very disappointed. They are dealing with medicines and the patient is 65+ year old senior citizen. They need to take it seriously...
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N
Nitinnema
from Ahmedabad, Gujarat
May 19, 2021
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Refund of canceled lab test

I ordered a lab test for which I paid online payment of 500 rs.
I cancelled that order on 03rd may.2021. After canellation till date no amount refunded.
I called many times to customer care and follow up for refund. Every time they replied to wait for 48 hrs, but no amount refund.
They forced me to request for refund into pharmeasy wallet.
This is wrost experience with this type of fraud company....
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Koustubh Ramesh Pote
May 13, 2021
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Order not delivered.

Address: Islampur

I am not getting any replies from PharmEasy customer support team on email, hence i am forced to lodge a complaint here

My order ID M31994619.

Its more than 15 days the order was placed and it was supposed to be delivered before 4th may 2021, I am calling customer service continuously from one week as order is not delivered, your so called customer service excutives are not able to find contact details of carrier,...
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neeraj kumar baghel
May 12, 2021
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Refund Not issued

Hello, I bought syrup from pharmeasy orde I’d= M31777414 But 15 days passed courier denied to deliver the product due to Covid 19 . Pharmeasy support not responding to refund my money looks like they are doing scam...
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A
Anshum5
May 9, 2021
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Diagnostic test reports

Placed an order on pharmeasy app regarding diagnostic test with order id- D385796
Test sample collected on 6th may 2021 its been 75 hours and not got the reports yet. I have done the online payment at the time of sample collection of 526 rupees . No one is resolving my problem .complained 3 times till now .Kindly go through this problem urgently...
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G
Gulnaz83
Apr 27, 2021
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Partly Refund Receive

Order ID 30484466 Of Rs.1239.30. Dated 07.04.2021
Wrong Product Send By Company.
Refund Amount By You 416.50
Remaining Refund Balance Rs.822.80 Outstanding....
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S
Sonali Kharde
Apr 26, 2021
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Refund nahi mila he

Respected sir, mera yogesh prabhakar kharde he mera order id M30756368 he sir muze 16/04 ko medicine delivered hua the lekin maine 17/04 ko medicine return kiye the pharmaeazy ko medicine 20/04 ko inward hua the lekin muze ab tak refund receive nahi hua he kabhi bar customer care se bat hui he kahi bar chat bhi hua he lekin ab tak kisine bhi follow up nahi liya he apse gujarish ki please meri help kariaye ga amt 2687.71 refund amt...
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M
Mangesh Khatav
Apr 12, 2021
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Lab Test report not complete (Order no D348521)

Website: pharmeasy.in

I had ordered a lab test of Arthritis packages of 23 tests on 7th April and the sample of my blood was collected on 8th April.The reports were shared on the app on evening of 8th April.While checking the report I noticed that AntiCCP test which was given in the package was not done and I contacted the Pharmeasy customer care and informed them but they told they will look into it.Next day I also contacted the Lab ( Dr Amrish Mehta's Apple...
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D
Dexter.ofcl
Apr 11, 2021
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Delivery issues

Address: Dinesh Kumar,The Chennai Mobiles NO 7 8 9 Corporation Complex,Mettupalayam road Thudiyalur 641034

Two day's before am ordering some medicine via pharmeasy app the are updated am getting my order in April 10th but no one can came to my address and also no one can call me but they are updating the delivery executive came to my home but am not here how can I accept this and today 11th April they will say reattempt the delivery process and share the delivery executive mobile number but he can't pick my call am trying to reach so many times...
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A
Anne Carneiro
Apr 10, 2021
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Crevast CV 10 mg

We had received the medicines placed by Gerius Fernandes for his monthly consumption. Pharmeasy has charged for 3 strips of the same but delivered only 2 strips to the patient. The patient is a Sr Citizen aged 78 years and do not move out of the house. When contacted the customer care he says sorry we can only refund the amount I told him for one strip the Sr Citizen cannot go to the chemist to buy this strip The customer care of Pharmeasy...
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Sazzad Ansari
Apr 9, 2021
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Refund related to a canceled diagnostic test

Sir/Ma'am,
About 10 days ago i booked a diagnostic lab test on pharmeasy app by paying online..
Then i canceled(on 30 march)that because it was taking very much time to collect the samples...and i took local lab test.
They still have not refunded my money back..

Please help ASAP...
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D
DimpalDimpal
Mar 30, 2021
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Lab test online booing - fake or false report - fake lab

Address: AHMEDABAD

Sir
I have booked C Peptide report of Rs 600 with Pharmeasy online on 21st March for blood sampling appointment on 23rd March The sample collected and system showing report available on 25th March but no report posted so contacted customer care and after 24 hours one customer care connect me with lab technician and i m informed require re sampling confirm appointment or we refund I have no trust further and asked for refund whereas...
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Website: Pharmeasy.in

PharmEasy registers user based on Phone Number for ordering online. Once you have entered your phone number in the system there is incessant daily SMS (several a day) from them with unnecessary marketing. There is no way to opt out of their marketing messages at all using SMS or via Online which is unethical and extremely annoying considering so many unwarranted marketing messages....
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A
Arshiya Shinat Zabeen
Mar 15, 2021
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Delivery pattern

Is it a policy of your company that a customer cannot open the parcel and check before paying ? I am a regular online shopper and never before any delivery person has behaved so rudely!...
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M
msoumya
Mar 14, 2021
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Medicine order

The order was supposed to get delivered on 13th March. The customer care executive said yo wait till 12:00 noon of 14th March. Still the medicine is mot delivered and I am not getting the exact tracking details from the app. It's still showing, "Pickup not ready"....
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T
Tankur
Mar 5, 2021
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Not delivered on time

I ordered medicine vide order no M28813592 .Your schedule date for delivery shows 03/03/2021.But till today I have not received any medicine or any feedback.My patient is waiting for that medicine....
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S
Syt
from Ghumarwin, Himachal Pradesh
Mar 4, 2021
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Discount issue

Address: Keshav nagar

Discount is not giving me properly madam tell me 29 percent discount on medicine I ordered but they giving me some only 12 percent so plz solve my problem and give my money back...
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N
Nehalshah72
from Chennai, Tamil Nadu
Mar 2, 2021
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Knowingly Wrong medicine delivered

Address: Jadhav Chemist, B-15, Shree Krishna Woollen Mill Pvt. Ltd, Sonapur Lane, LBS Marg, Bhandup West, Mumbai – 400078
Website: Pharmeasy

Order changed by pharmacy & delivered wrong medicine.
ordered for hexidine-fresh-anise-flavour-sugar-free-bottle-of-300ml-mouth-wash. but delivered hexidine 0.2% bottle of 500 ml mouthwash.
I had asked for Sugar-free as I'm diabetic, but gave me sugared medicine, which can be risky for my life. Gross negligence. life risky....
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