PharmEasy — courier order status delivered but i have not received the item yet

Address:

Kurla West, Mumbai.

I have ordered the medicines from pharmeasy on 13.09.2020 (Order no. M[protected] but on 19.09.2020 when i checked the status of tracking it was updated as "self collect by the customer." as i haven't received any call regarding the self collect, i immediately contacted pharmeasy for the support. I raised the issue with them on 19.09.2020. After that on 20.09.2020, i received a sms on my registered mobile no. From pharmeasy that my order has been delivered. As i haven't received the item, i again called them and for the last two days they are just investigating the issue. The medicines are very important. Mentally harassed for the last 3 days. Either deliver my courier to me immediately or refund the money with compensation of harassment faced by me.