PharmEasy — Not getting refund

Address: Mumbai

I ordered medicines from pharmeasy on 23 sep and their delivery date was 27 sep but they were unable to deliver the order on time ...Then i waited for 4 days and raised a cancellation request on 2 Oct. But they are not responding and are not initiating my refund of Rs.975.
Please do something.
Order No. M23115426
Order Id . 23115426