[Resolved]  Pikkol / Rednile Innovations — Damaged and missing goods

Absolutely horrible experience. Moved from Hyderabad to Bangalore with Pikkol and regret the decision. Some of my things are damaged, some are missing and others have been destroyed because the team decided to pack bodywash and shampoos upside-down.

We have to buy the things again that are missing like tv adapters, AC copper wires that they forgot to pack or lost. After paying for their services we have to pay 10, 000-15, 000 extra for their mistakes. They say they will get back to us, but we know they'll just apologize and dust their hands off their low-grade service.

When we complained that the team wasn't doing a proper inventory their executive schooled us instead and told us that everything would reach safely. What a joke.

Despite having a water purifier we can't use ours because they broke it. Extremely frustrated with their service. Their team didn't pack glass properly so now it has broken inside boxes. These glass shards have hurt my husband and my daughter.

They put my late dad and mom's photos inside a box full of shoes. They wrapped my Ganesha statue with used bathroom doormats. I'm absolutely horrified.

Some of my things are missing but now we don't want to call them. They just keep giving excuses for their poor service.

Don't use Pikkol if you want to save yourself from the headache and extra expense. I won't be using them again. If I could i would give them negative stars. That don't even deserve 1 star.
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Oct 20, 2022
Complaint marked as Resolved 
Pikkol / Rednile Innovations customer support has been notified about the posted complaint.
Sep 13, 2022
Updated by LakshitaN
I availed insurance of rs. 150, 000.
Verified Support
Sep 19, 2022
Pikkol / Rednile Innovations Customer Care's response
Dear Consumer Legal Portal Team,

Wit regards to the complaint raised by Ms Lakshitha, we had tried reaching her and informed that we would schedule our technician visit to asses the damages and look for the solution but customer denied or rejected the visit and informed us that she as got it repaired by herself and does not want any one to call her from our end.
 
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That's right because it took you forever to come back to me despite repeated emails. I have so far paid Rs. 7, 000 for AC copper wires, Rs. 650 to repair Microwave handle, Rs. 1, 800 for PS4 power cord, Rs. 1, 300 for HDMI cable.

I'm using a broken water purifier, one of my lamps is now useless, I can't find a PS4 remote, my TV table is still chipped, and I can't even remember anymore. My dining table glass is filled with scratches that your team made. My table glass was scratchless before your team arrived, as I had gotten it cleaned. You have no idea how much of a headache your team and your service has been. Many of my bulbs are broken, too.

The reason I don't want to speak to your team is because I want to forget the nightmare, but want people to know that you don't care about your customers. You could have avoided all this is Mr. Lalit Sharma took us seriously on the 8th of September.

You may resolve this, but at least people will know how much we've suffered that we didn't even want you at our home again.

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    Pikkol / Rednile Innovations Phone
    +91 80 8811 0011
    Pikkol / Rednile Innovations Address
    Level 9, East Wing, Raheja Towers, MG Road, Bangalore, Karnataka, India - 560001
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