[Resolved] Planet M Shopping & Next.co.in — Defective product received and Planet M not taking it back and not returning money

Kanchan1

from Jalandhar, Punjab

Dec 28, 2014

Address: Hoshiarpur, Punjab

I have received my product of order no I[protected] on 29th November, 2014 at 5:00 pm. On same day at 7.00 pm I called to customer care to returned the product and at the same time I mailed my complaint to there email ID "[protected]@next.co.in". I received defective sewing machine which is not in working condition. I called to Planet M customer care several time and also mailed them 6 to 7 times but they are properly responding on my complaint. Instead of resolving the complaint Planet M customer care executive's give other services email id and others mobile who are not concerned authorities. Kindly guide me how to return the product and get my money back. Regards, Kanchan

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Kanchan1

from Jalandhar, Punjab

Dec 28, 2014

photographs of the product are attached

kulambika

from Bengaluru, Karnataka

May 8, 2015

i have taken a order no. [protected] i want to return it their CE don't speak properly i have receive product in damaged condition n stain on it quality is so horrible i just hate their product n customer service respond i jus want to return & get my money back.i sent mail to [protected]@next.com & [protected]@next. co.in is this co.in is a mail id ah wat bull i don't understand. plz help me in getting my money & recommend user plz do not buy anything from planet M