PNB MetLife — Refund not received against cancellation of policy withing freelook period

Address: 700141

Website: PNB Metlife

Dear Concern

I had applied for the freelook cancellation of a PNB Metlife policy No
[protected] within the freelook period. I was cheated by fraud agents
into believing that the policy required a one-time payment only which
I later found out from the branch office that it was a 3-year premium
policy.
On getting the information I requested for a cancellation as i had not
received the policy documents yet.

No update has been provided by pnbmetlife customer care and on
repeated reminders they have replied saying that the email id is not
registered with them. Although earlier I was mailed the soft copy of
the policy on the same mail id(attaching mail from PNB Metlife).

I have tried to contact multiple avenues in order to either get my
mail id updated or do the needful to get the policy cancelled. But
till date i have not received a single concrete response from them.

Please treat this matter with urgency as I was literally duped into
applying for the policy and now neither have I received the documents
nor the policy in question was cancelled and the premium amount
refunded to me.

I have provided all necessary details including cancelled check, bank
account details and hand written complaint to their branch office in
Kolkata but to no avail.

Please look into this and provide a resolution.