Pohunch.com — Prepaid order for Rs 159 placed, but items not received

Address: Vikaspuri, New Delhi

I've placed prepaid order for Rs 159 for some biscuits and namkeens. Payment done for 159/ to paunch.com by PAYTM wallet, ref [protected] but merchant denied sending items against the same, mentioning technical error, on website. Not even picking up the phone. Request you to contact merchant and get our payment back. Order ID[protected]
Also tried contacting Paytm and ccavenue team to stop the payment, but so far they also suggested to wait for some more time.