[Resolved] Poorvika Mobiles — Replacement phone

Samundeeswari Murugesan

from Tiruchirappalli, Tamil Nadu

Nov 29, 2023

Address: Kattur, Trichy-19

We bought Samsung galaxy a23 5g phone on 18 nov 2023 . There is some problem with the phone so we asked for replacement. They agreed to it but they said we have to pay extra 1000 to bill on date .

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Feb 21, 2024

Complaint marked as Resolved

Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2024

Poorvika Mobiles Customer Care's response Dear Mr.Samundeeswari Murugesan,

As per your concern, we have understand your frustration. according to the respective showroom the issue has been resolved. Kindly share with us your Invoice bill copy to [protected]@poorvika.com for further support.

Regards
Poorvika Escalation Team.

Verified Support

Feb 21, 2024

Poorvika Mobiles Customer Care's response Dear Customer,

As we discussed over the phone, as you stated the issue has been resolved. Kindly resolve the issue from indian consumer crm, as agreed.

Regards
Poorvika Escalation Team.

Feb 22, 2024

Updated by Samundeeswari Murugesan Resolved