Power Bank — Power bank not working i think it is duplicate

Address: 226021

Sir

Now I am enclose return recite of Power bank. Now up to you what you want do it.

Thaking You

Dr. Sanjeev Kumar Sharma
[protected]


CEO Samsung

Sir

I purchase Samsung Power bank 16800 mAh with LED light from bookmyoffer.com. That Power bank work only 2 or 3 minutes. I also compliant so many times to that company but no response and toll free number never connect. So that I think that is a duplicate that’s why I am informing you to take some action to that company because Samsung is a trusted company.

Details of Order are given below.

Thanking You Sir
Dear Dr Sanjeev Kumar Sharma,
Thank you for shopping at www.bookmyoffer.com
This is your electronic order confirmation for [protected] .
Please save it for future reference. You will need this if you wish to contact us in relation to this order.
Thank you for authorizing payment for the amount Rs.848 being the total order value.
Details of your Order
Order Date - 28.03.2016 10:51
Order Confirmation Number: [protected]
Deliver To:
Dr Sanjeev Kumar Sharma
[protected]
C-2/168, Sector "F", Jankipuram
Lucknow 226021
UTTAR PRADESH
INDIA
Bill To:
Dr Sanjeev Kumar Sharma
[protected]
C-2/168, Sector "F", Jankipuram
Lucknow 226021
UTTAR PRADESH
INDIA
Payment Summary
Payment Methods: Cash On Delivery
Quantity
Product
Unit Price
Net Price
1
Samsung Power bank 16800 mAh with LED light Just Rs 599 Only
Rs.848
Rs.848
Purchase Summary
Subtotal:
Rs.3, 999
Shipping:
Rs.99
CodCharge:
Rs.50
Tax:
Rs.0
Discount:
Rs.3, 300
Order Total:
Rs.848
Please note that all orders are subject to stock availability, and orders are typically shipped within 3 to 5 working days and take additional 1-3 working days of shipment time. For some destinations the shipment time may be longer, as mentioned in our Shipping Policy. During the sale period, some orders may take longer for delivery.
We will notify you when your order is shipped. In the unusual event that any item you have ordered is physically not available, or not in a condition to be shipped to you, we shall inform you accordingly, and cancel the item(s) from your order. In such cases your credit card will not be charged. Please see the Shipping Policy on our website for details.
We value your business. Hope you enjoy shopping with us.
Kind Regards,
www.bookmyoffer.com Team
www.bookmyoffer.com is committed to your satisfaction. If you have a question about your order please contact our Customer Care Department at +91-[protected], or e-mail us at [protected]@bookmyoffer.com"
Copyright © 2016, www.bookmyoffer.com


Dear Sir

I am informing point wise to you our problem regarding my order no. [protected].
1. Booking of order for Samsang Power Bank Dated 28/03/2016.
2. Same day after booking I contacting you on customer care number for cancelation of above order but there was no response Call auto cut
3. After that I send you a mail for cancelation of above order same day.
4. But taking no response you deliver that order.
5. After checking I found that device is defective and no working properly. So I write a mail to you regarding this problem and also contacted you on customer care number but in vain Call auto cut.
6. I again send a mail to you on dated 01/04/2016 but no response from you side. When I again write you I will go to for legal action than you reply me that “This is to notify that we have received your query and it has been forwarded to the concerned department. We request you to grant us 48 hours to get back to you. We anticipate your co-operation on the same”.
7. Even after 48 hours no response from your side.
8. Today (06/04/2016) fortunately your customer care number responded me and told that your forwarding to concerning department and you will get response soon.


This is to inform you that above steps were taking by me. Now it is your responsibility to take action regarding my compliant otherwise I will be bound for legal action.

Thaking You

Dr. Sanjeev Kumar Sharma
[protected]